Velar HR System is a subscription-based cloud HR platform. Because our services are delivered digitally and access is granted immediately upon subscription activation, refund and cancellation terms are outlined below.
Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation stops future billing but does not automatically entitle you to a refund for the current or previous billing periods.
Refund Eligibility
If you experience a technical issue that prevents access to core platform features and our team is unable to resolve it within a reasonable timeframe, you may be eligible for a service credit or partial refund for the affected period. Refund requests based on non-use of the platform are generally not eligible.
Before Activation
If payment is made and you request a cancellation before your account is activated or before any employee data has been set up, Velar HR System may issue a full refund at its discretion.
Plan Changes
You may request an upgrade or downgrade of your subscription plan. Upgrades take effect immediately and are prorated for the remainder of the billing cycle. Downgrades take effect at the start of the next billing cycle. Refunds are not issued for unused time on a downgraded plan.
Implementation and Onboarding Services
Fees paid for onboarding, setup, training, or custom implementation services are non-refundable once those services have been delivered or scheduled, as resources are allocated in advance.
Refund Request Process
To submit a refund request, contact our support team with your account details, subscription information, and the reason for your request. Each case is reviewed individually based on the circumstances and the terms of the service agreement.
Payment Gateway Compliance
This policy confirms that Velar HR System operates as a digital software-as-a-service business. All service delivery is non-physical, and refund decisions are evaluated accordingly.